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SD Card Upgrade

Upgrade Steps
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Product Manuals

FAQ

1. Such issues may be caused by third party application software that has been downloaded to the phone. Try uninstalling those applications to see if this improves your device's performance.
2. If the phone can be turned on, you can attempt to restore factory settings. Please note that doing so will delete all of your end user data so first back up your data if possible. Touch Menu ==> Settings ==> Backup & reset ==> Factory data reset.
If the phone can't be powered on, please try to go into Recovery mode by pressing the volume upkey and the power key simultaneously. Then choose wipe data/factory reset to erase your data.
1. You can restore factory settings to get back in but this will erase all of your data. To do this, power off your phone ==> Press the power key and volume up key at the same time ==> Press the volume down key to move the highlight to "Wipe data/factory reset" ==> Press the power key to select it ==> Move the highlight to "Yes" with the volume down key ==> Press the power key to "OK".
Then it will take a few minutes to startup.
You can turn off some things you aren't using that use up power.
1. You can disable the data connection to prevent producing unnecessary network traffic when you don't need to connect to the internet. Settings ==> Data usage ==> Uncheck the box for "Cellular data".
2. You can disable GPS. Settings ==> Location ==> set "Location off".
3. You can disable applications which you don't use very frequently, thus saving power, releasing memory and improving the running speed of applications. To stop an application that is running in the background, open Settings ==> Apps ==> Touch the name of the application ==> FORCE STOP.
To protect the battery, it is used some after it is fully charged, which prolongs the battery life. This is the reason that the battery is not 100% charged. To check the battery status, open Settings and touch Battery.
For android mobile phone, when you check the storage of mobile phone in Task Manager, you will find that the available memory is not the same with the nominal memory, which caused much confusion for users. In fact, one reason for this problem is that the operating system of android has occupied 100M space of ROM. As the version of operating system is different, the actual occupation is also different. Besides, the space occupied by the software version also varies for different situations.
1. If the phone won't power on, charge the phone.
2. If the phone suffered physical damage, call ZTE Support.
Symptom: Phone can find the WiFi signal but can't connect to it.
1. Make sure the phone is in the range of the WiFi.
2. Try turning WiFi off and then back on.
3. Be sure you are entering the correct password.
4. Turn the router off and back on, then reconnect the phone to it.
5. In Settings, look at the status under About phone to check whether there is a valid MAC address. If not, please call ZTE for help.
If the problem persists, please call the ZTE Support Hotline for further assistance.
1. Check the available storage and uninstall some rarely used apps.
2. Check if there is any error in the installation package. You can also try to intall it in another phone.
3. Check the application version. An older app may not be compatible with Android 4.0 or higher.
4.Open "Security" in Settings and put a check in the checkbox next to "Unknown sources" to allow installation of apps from places other than the Play Store.
If the problem persists, please call the ZTE Support Hotline for further assistance.

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